Contact · phone and booking only
Contact dispatch
One number, answered around the clock, by someone who can see the schedule and book you in. If you would rather pick a window yourself, the booking link does that.
Dispatch line (669) 338-4601 Someone picks up at any hour. Same-day slots open and close through the day, so the dispatcher will tell you what is actually free when you call.
Everything a first visit needs, loaded from what you say on the call
| Route | Detail | What to expect |
|---|---|---|
| Phone | (669) 338-4601 | Answered 24/7, every day of the year. The fastest route to a booked slot. |
| Online booking | nexfield.pro | Pick a window yourself; a call-back confirms it and takes the model number. |
| Service call | $89 | Covers the visit and a full diagnosis. Waived when you book the repair. |
| Coverage | 61 cities | South Bay, Peninsula, East Bay, San Francisco and the North Bay. |
| Hours | 24/7 | The phone is answered around the clock. Visit windows are whatever is genuinely open. |
There is no contact form and no email address on this site. A warm built-in needs two or three questions answered before anyone can book it properly, and that is a conversation rather than a message left in an inbox.
Have these ready and the visit goes better
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The model number
On a plate inside the fresh food compartment — usually the upper left wall, sometimes behind the lower grille. It decides which parts ride out on the van.
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Both temperatures
What the fridge side reads and what the freezer side reads, from the display. The gap between them narrows the fault before anyone opens a panel.
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What it is doing, and since when
A unit that drifted warm over a week and one that failed overnight point at different parts. Noises are worth describing too, and worth recording if they come and go.
Contact questions
Is there an email address or a contact form?
No, and that is on purpose. Built-in refrigeration faults are time-sensitive and need two or three questions answered before a slot can be booked sensibly. That is a phone conversation. The booking link is there if you would rather pick a slot yourself.
What happens when I book online?
You choose a window on the booking system and someone calls you back to confirm it and take the model number. The call-back is the part that decides what goes on the van.
Is the line really answered at night?
Yes, by a person with the schedule in front of them. Whether a van can come out that night depends on what is already booked, and you will get a straight answer rather than a holding message.