They cover the whole South Bay and it showed. I called on a Sunday, got a real person, and had a slot the next morning without any of the usual runaround.
Coverage · 61 cities · five legs
Where we go across the Bay Area
One dispatch line, one service call fee, the whole region. The South Bay is where the route starts and where a same-day slot usually opens first.
Check your city — call dispatch (669) 338-4601 Someone picks up at any hour. Same-day slots open and close through the day, so the dispatcher will tell you what is actually free when you call.
The kit that has to be on the van before the route is worth running
01 The map
01 South Bay
South Bay
12 citiesThe densest leg and where most of the built-in Sub-Zero work sits. Vans are staged around the 280/880 corridor, so this is usually the first area a same-day slot opens in.
- Santa Clara
- Sunnyvale
- Cupertino
- Mountain View
- Campbell
- Los Gatos
- Saratoga
- Monte Sereno
- Milpitas
- Morgan Hill
- Gilroy
- San Jose
02 Peninsula
Peninsula
13 citiesOlder built-ins are common here — 500 and 600 series units installed in the nineties that are still running and still worth a sealed-system repair rather than a replacement.
- Palo Alto
- Menlo Park
- Atherton
- Redwood City
- Woodside
- Portola Valley
- San Carlos
- Belmont
- San Mateo
- Hillsborough
- Burlingame
- Millbrae
- Foster City
03 East Bay
East Bay
21 citiesHillside kitchens with the condenser stacked behind a grille that has never been pulled. A large share of East Bay calls are airflow, not refrigerant.
- Fremont
- Newark
- Union City
- Hayward
- Castro Valley
- San Leandro
- Oakland
- Piedmont
- Alameda
- Berkeley
- Albany
- Orinda
- Lafayette
- Moraga
- Walnut Creek
- Danville
- Alamo
- San Ramon
- Dublin
- Pleasanton
- Livermore
04 San Francisco
San Francisco
5 citiesTight kitchens and stair access. Tell the dispatcher which floor the unit is on and whether there is an elevator — it changes what gets loaded on the van.
- San Francisco
- Daly City
- South San Francisco
- Brisbane
- Pacifica
05 North Bay
North Bay
10 citiesCovered across the bridge. Bookings north of the Golden Gate are scheduled a little further out than South Bay work, and the dispatcher will say so on the call.
- Mill Valley
- Sausalito
- Tiburon
- Corte Madera
- Larkspur
- San Rafael
- Novato
- Kentfield
- Ross
- San Anselmo
06 What we do there
The same repairs, wherever the van goes
Coverage is not a list of cities where we will take a booking. It is a list of cities where the van arrives with the right parts on it.
01
Refrigerators
Built-in columns, side-by-sides and integrated units across every series.
Open 02Freezers
Drawer units and freezer columns that ice up or will not hold zero.
Open 03Wine coolers
Single and dual-zone columns and under-counter units with a drifting zone.
Open 04Ice makers
No ice, hollow cubes, blocked fill tubes and failed inlet valves.
Open 05Sealed systems
Compressors, condensers, driers and refrigerant leaks, measured before opened.
Open 06Near me
How to work out whether the closest company is the right one to call.
Open 07 Reviews
Customers around the Bay
Third-floor flat with no lift and they still took the job. Tech carried the panel out to the landing to work on it rather than filling my kitchen with parts.
Booked online at eleven at night and someone still rang me back to confirm. The tech turned up with the model number already looked up and the likely parts on board.
08 Questions
Coverage questions
My city is not listed. Do you still come?
Ask. The lists here are the cities we work in regularly, not a boundary fence. Coverage on any given day depends on what is already on the route, and the dispatcher can tell you immediately.
Does it cost more if I am further out?
No. $89 is the service call anywhere we cover, and it is waived when you book the repair. There is no mileage line.
Which area gets seen soonest?
Usually the South Bay, because that is where the vans are staged and where the density of built-in Sub-Zero work is highest. North Bay bookings across the bridge tend to be scheduled a little further out, and you will be told that when you book.
Tell the dispatcher the model number and what it is doing
It is stamped on a plate inside the fresh-food compartment, usually on the upper left wall or behind the top grille. With the model in hand the van gets loaded with the parts that unit actually fails on, which is the difference between one visit and two.