Straight about money. Eighty-nine to come out and diagnose, and it came off the repair when I said yes. No hedging, no surprise line items at the end.
Pricing · one number published
What it costs
$89 to come out and find the fault properly. That comes off the bill when you book the repair. Everything after that is quoted in writing, against your model, before any work starts.
Ask what your fault usually involves (669) 338-4601 Someone picks up at any hour. Same-day slots open and close through the day, so the dispatcher will tell you what is actually free when you call.
Interior read on site · the quote is built from measurements, not a price list
01 The fee
$89 service call — waived when you book the repair
| Item | Cost | What that means |
|---|---|---|
| The service call | $89 | Trip plus a full diagnosis. Credited against the repair if you book it. |
| The quote | No charge | Named part and named labour, in writing, before anything is fitted. |
| Travel | No charge | Same fee in every leg of the Bay Area. No mileage line. |
| Second opinion after a diagnosis | $89 | Same visit fee. You keep the findings whether or not you use us for the work. |
| Parts | Quoted per job | Genuine OEM, ordered against your serial number. Price stated before ordering. |
| Work found mid-repair | Re-quoted | Work stops, you are told what changed, and nothing continues until you agree. |
02 Why no price list
A published repair price would be a fiction
Every appliance site you will look at today either publishes a range so wide it tells you nothing, or publishes a low number and finds reasons to leave it behind once the van is in your driveway. Both are ways of avoiding the same awkward fact: the cost depends entirely on which part failed, and nobody knows that until someone has looked.
Two identical-looking calls make the point. A warm fresh food compartment can be a condenser that needs cleaning, or a defrost heater, or an evaporator fan motor, or a compressor. Those four sit at completely different ends of the scale, and the symptom on the phone is the same in all four cases.
So the single number published here is the one we can stand behind: $89 to come out and establish which of those it actually is. What you get for that is a diagnosis you own, in writing. Book the repair and the $89 comes off. Decide not to, and you still leave the conversation knowing what is wrong with your unit.
03 Repair or replace
When we tell you not to repair it
There are faults where spending money is the wrong call, and you should hear that from the person holding the gauges rather than work it out afterwards.
A refrigerant leak inside the cabinet wall. The tube is buried in foam poured around it at the factory. Getting at it means cutting the liner, and the odds of a durable result do not justify the work.
A burned-out compressor that has contaminated the system. The clean-up is extensive and a repeat failure on an old unit is a real possibility.
Heavy corrosion through the cabinet. Usually the end of the line for the unit regardless of what the refrigeration is doing.
Everything else on a built-in Sub-Zero is generally worth repairing, and the older 500 and 600 series units especially so, because the cabinet and the joinery built around them are worth considerably more than the parts. How that diagnosis is made.
On the phone
Ask what your symptom usually turns out to be. The dispatcher can tell you which faults produce it and roughly how big each one is, without pretending to know which one you have.
In writing
No work starts without a quote naming the part and the labour. If a second fault appears behind the first, work stops and you are asked before it continues.
04 Reviews
What customers said about the bill
Quote came before the work, in writing, with the part named. The eighty-nine dollar visit fee dropped off the total exactly as described on the phone.
Called at six in the morning when the fresh food side had climbed to fifty. The tech found the evaporator fan seized behind the back panel, showed me the frost pattern before he touched anything, and had the part on the van. Back down to thirty-eight by the afternoon.
05 Questions
Pricing questions
What exactly does the $89 cover?
The trip and the diagnosis: model and serial recorded, cabinet and evaporator temperatures read with a probe, airflow and defrost checked, electrical measurements taken, and gauges on the sealed system where the symptoms call for it. You end the visit knowing what is wrong.
And if I go ahead with the repair?
The $89 comes off the total. It is not an additional charge on top of the repair; it is credited against it.
Why will you not publish repair prices?
Because a number that ignores your model, your series and which part actually failed is a guess dressed up as information. Two units with identical symptoms can need very different work. You get a real figure once the fault is known, in writing, before anything is fitted.
Can the price change once work starts?
Not without your agreement. If something is found behind the first fault, work stops and you are told what it is and what it changes before anyone carries on.
Is there a charge for coming further out?
No. The service call is the same across every leg of the Bay Area. There is no mileage line and no out-of-area surcharge.
Do you charge extra at night or at the weekend?
The dispatch line is answered around the clock at no extra cost to call. Any difference in what an out-of-hours visit involves is stated on the phone before you book, never added afterwards.
Tell the dispatcher the model number and what it is doing
It is stamped on a plate inside the fresh-food compartment, usually on the upper left wall or behind the top grille. With the model in hand the van gets loaded with the parts that unit actually fails on, which is the difference between one visit and two.